In this episode of The Modern Contractor, Jennifer Lau-Hatcher sits down with Nate Hepner, founder of Hepner Consulting, to discuss how contractors can improve one of the most critical parts of their business: answering the phone. From AI-powered call centers and lead rehash to customer experience and operational efficiency, Nate shares practical strategies for helping contractors capture more opportunities without sacrificing the personal touch. Together, they explore how the right technology can support growth, reduce missed leads, and free teams to focus on building stronger businesses.